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Shipping policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation.
You will receive a confirmation email once your order has been shipped, including tracking information (where available).


Delivery Time – Australia

Estimated delivery time within Australia is 6–12 business days.

Please note that delivery times are estimates only and may vary depending on your location, courier delays, peak seasons, or unforeseen circumstances.


Shipping Costs

We proudly offer Free Shipping Australia-wide on all orders.

There are no hidden shipping fees at checkout.


Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.
Please allow 24–72 hours for tracking updates to appear.


Delays

We are not responsible for delays caused by shipping carriers, customs processing, incorrect addresses provided at checkout, or events beyond our control.


Incorrect Address

It is the customer’s responsibility to ensure the shipping address is correct at the time of purchase.
If an incorrect address is provided, we may not be able to offer a replacement or refund.


Lost or Damaged Parcels

If your order arrives damaged or does not arrive within a reasonable timeframe, please contact us at:

📧 info@pawessence.com.au

We will work with you to resolve the issue as quickly as possible.


Australian Consumer Law

Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law